Panama City Hall, 501 Harrison Ave.: 850-872-3000. Mayor Allan Branch and four ward commissioners, City Manager Jonathan Hayes, utilities, police and code.
Last checked Oct. 9, 2026. Sources: the City of Panama City’s City Commission page and staff directory, and each department’s own page, linked below.
Panama City has a commission-manager government. Five elected officials, a mayor and four ward commissioners, set policy and the budget. An appointed city manager runs day-to-day operations and supervises staff. For a service problem, the city says to start with the city manager’s office, not the mayor.
Who to call
- City Hall main line: 850-872-3000, 501 Harrison Ave., 8 a.m. to 5 p.m. weekdays
- Emergency: 911
- Police dispatch (non-emergency): 850-872-3112
- Water, sewer or road problem: 850-691-4553 weekdays; after hours, 850-872-3112
- Missed trash pickup: 850-872-3172
Hurricane Isaias: City Hall and all nonessential city operations are closed until Monday morning, Oct. 12, the city says. Essential staff are working through the storm. For storm questions, Bay County’s Citizens Information Center is at 850-248-6090.
The City Commission
All five can be reached through the commission office at 850-872-3010. Find your ward on the city’s commission district maps.
| Seat | Name | Term expires | |
|---|---|---|---|
| Mayor (at large) | Allan Branch | abranch@panamacity.gov | May 2027 |
| Ward 1 | Robbie Hughes | rhughes@panamacity.gov | May 2029 |
| Ward 2 | Janice Lucas | jlucas@panamacity.gov | May 2027 |
| Ward 3 | Brian Grainger | bgrainger@panamacity.gov | May 2027 |
| Ward 4 | Josh Street | jstreet@panamacity.gov | May 2029 |
The commission meets at the Bay County Government Center, 840 W. 11th St., at 8 a.m. on the second Tuesday and 4:30 p.m. on the fourth Tuesday of each month. Meetings stream on the city’s live stream page; agendas are in the Agenda Center. Media requests go through the city’s public affairs manager.
On Nov. 3, voters will decide a charter amendment that would extend the mayor’s term from two years to four; see our voting guide.
City administration
- City manager: Jonathan Hayes, 850-872-3010, jhayes@panamacity.gov
- City attorney: Nevin Zimmerman, through City Hall at 850-872-3000
- City clerk-treasurer: Leslie A. Glaze; City Clerk’s Office, 850-872-3021, cityclerk@panamacity.gov (minutes, public notices, records)
Utilities and city services
| Need | Office | Phone |
|---|---|---|
| Start, stop or transfer water, sewer and garbage service; billing | Utility Billing and Customer Service | 850-872-3166 |
| Water leak, sewer backup, low pressure, potholes | Public Works, Utility Operations | 850-691-4553; after hours 850-872-3112 |
| Garbage carts, missed pickup, yard trash | Environmental Services | 850-872-3172 |
| Blocked storm drain | Public Works dispatch | 850-872-3112 |
| Damaged or missing street sign | Signs and Markings | 850-866-4291; after hours 850-866-7886 |
| Traffic signal out | Bay County Traffic Engineering | 850-248-8740; after hours 850-784-4000 |
Starting service? Use the city’s online utility service application. City utility rates rise with October 2026 usage; the city estimates about $6.50 more a month for the average home, starting with bills sent the week of Nov. 2.
Permits, code and business
- Building permits and inspections: Building Services, 850-872-3025
- Zoning and development orders: Planning and Zoning, 850-691-4595
- Code enforcement complaints: Code Compliance, 850-691-4593, 8 a.m. to 5 p.m. weekdays
- Business tax receipts: Business Services, 850-691-4603
- Park and pavilion rentals: Parks, Culture and Recreation, 850-872-3199
Police, fire and animals
- Panama City Police Department: 911 for emergencies; dispatch 850-872-3112; department line 850-872-3100. Records requests at panamacitypolice.gov.
- Panama City Fire Department: 911 for emergencies; other questions through City Hall, 850-872-3000.
- Animals: the county shelter, Bay County Animal Services, 6401 Bayline Drive, 850-767-3333, takes strays found in the county from 1:15 to 3 p.m. weekdays. Owner surrenders are by appointment.
Not the city
Some things are handled by Bay County or the state, not City Hall:
- Property values and homestead: Bay County Property Appraiser, 850-248-8401
- Tax bills, car tags and driver’s licenses: Bay County Tax Collector, 850-248-8501
- Elections: Bay County Supervisor of Elections, 850-784-6100
- Schools: Bay District Schools, 850-767-4100
Related: trash and recycling, building permits and zoning, power outages and moving to Panama City.
Frequently asked questions
What is the main phone number for Panama City Hall?
850-872-3000. City Hall is at 501 Harrison Ave. and most offices are open 8 a.m. to 5 p.m. weekdays.
Who is the mayor of Panama City, Florida?
Allan Branch, elected in April 2025 and sworn in May 28, 2025. His term expires in May 2027. He can be reached through the commission office at 850-872-3010 or abranch@panamacity.gov.
Who is my Panama City commissioner?
Robbie Hughes (Ward 1), Janice Lucas (Ward 2), Brian Grainger (Ward 3) and Josh Street (Ward 4). Find your ward on the city’s commission district maps; all can be reached at 850-872-3010.
What is the Panama City police non-emergency number?
850-872-3112, the police dispatcher, which the city also lists for after-hours water and sewer emergencies. Call 911 for emergencies.
How do I start water service in Panama City?
Apply online with the city’s utility service application or at City Hall. Utility Billing and Customer Service answers questions at 850-872-3166, 8 a.m. to 5 p.m. weekdays.
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